Shipping Policy

Effective Date: July 25, 2025

Thank you for choosing Awgcanvas! We are thrilled to process your purchase. To guarantee a seamless and transparent fulfillment experience, please review our comprehensive logistics and delivery guidelines below.

1.Fulfillment & Dispatch Operations

Upon transaction completion, our warehouse staff immediately begins preparing your goods. Standard order verification, quality assurance, secure packaging, and courier handover generally require three (3) business days. Please be advised that purchases finalized during the weekend will be queued for processing on the subsequent Monday.

2. Transit Durations & Tariffs

Following successful dispatch from our facilities, standard international transit typically spans between 10 and 20 business days. Awgcanvas implements a streamlined, flat-rate freight charge of $5.99 USD across all global destinations.

3. Unforeseen Delivery Extensions

Occasionally, variables beyond our corporate jurisdiction—such as port congestion, rigorous customs clearance, or carrier network disruptions—may extend delivery schedules. We highly value your patience and understanding during these uncontrollable events.

4. Shipment Monitoring

Track your parcel’s journey in real-time! An automated dispatch notification containing your unique tracking credentials will be delivered to your inbox the moment your package ships. You may monitor your freight's progress via www.17track.net. (Advisory: Carrier databases may require 48 to 72 hours to reflect initial transit scans. Do not be alarmed if updates are not instantaneously visible.)

5. Split Consignments & Partial Deliveries

Do not be concerned if your initial delivery appears incomplete. To optimize transit speeds, transactions containing multiple items are frequently divided and shipped from diverse regional fulfillment centers based on inventory availability. Each separate parcel will be accompanied by its own distinct tracking identifier sent via email.

6. Order Revisions & Corrections

Modifying fulfillment data (e.g., correcting shipping coordinates, or altering product dimensions/colors) is a highly time-sensitive process. You must submit any revision requests to our client care team within 12 hours of placing your order. When emailing our support desk, please provide:

  • Your specific Order ID (e.g., 071SHOP-123331) and the checkout email.
  • Precise details outlining the required alteration. Given our rapid dispatch protocols, we cannot guarantee intervention once the packing and fulfillment stage has commenced, though our staff will make every effort to assist you.

7. Failed Delivery Attempts

Should final-mile couriers fail to reach you at the designated address, they routinely leave a collection notice and secure the freight at a nearby postal branch. Your primary recourse is to contact the local delivery provider utilizing your tracking data to arrange redelivery or pickup. (Disclaimer: Awgcanvas waives all liability for freight returned to sender due to inaccurate destination data provided at checkout or a prolonged failure to collect the item.)

8. Managing Stagnant Tracking

If delivery timelines exceed our standard approximations, please execute these diagnostic steps:

  • Audit Your Tracking: Review the digital log. If a scan occurred within the past 7 days, your shipment is proceeding normally through the logistics network.
  • Escalation Timeline: Conversely, if the tracking log remains entirely static for over 7 days, please escalate the matter by emailing our support desk with your Order ID and email address so we can initiate a trace.

9. Missing, Misplaced, or Stolen Freight

We acknowledge the distress associated with unaccounted parcels and will coordinate directly with our logistics partners to conduct a thorough investigation.

  • Confirmed Transit Loss: If official courier investigations declare the freight lost prior to final delivery, Awgcanvas will happily dispatch a complimentary replacement order at no cost to you.
  • Post-Delivery Theft: Our liability parameters do not cover parcels legally registered as "Delivered" by the carrier. If your tracking status indicates successful delivery but the goods are absent, we strongly advise consulting adjacent residences, family members, or building administration first.

10. Geographic Reach & Dispatch Hubs

  • Destinations: We proudly facilitate worldwide distribution! If logistical constraints prevent shipping to your specific jurisdiction, our team will promptly notify you to process a resolution.
  • Origins: Our primary infrastructure spans the United States, Canada, Australia, and the European Union. Furthermore, to ensure optimal market pricing and product availability, select inventory may be routed directly from our premier international manufacturing affiliates.

11. Terms of Agreement & Disclaimers

By authorizing a purchase on our platform, you legally consent to the following provisions:

  • Delivery Approximations: Quoted arrival dates are projections, not contractual assurances. We decline responsibility for border or carrier-induced delays outside of our control.
  • Import Levies & Taxation: Consumers bear sole responsibility for any municipal import duties, taxes, or customs tariffs levied by their respective governments. These surcharges are strictly excluded from our checkout billing and shipping rates.
  • Data Integrity: Purchasers must supply flawless delivery coordinates. Awgcanvas assumes zero liability for misrouted goods resulting from typographical errors made by the buyer.
  • Fulfillment Conclusion: Our corporate obligation concludes the exact moment a parcel is scanned as successfully delivered. We are not liable for goods lost or stolen post-delivery.

Require Operational Support?

For additional clarifications or assistance regarding your purchase, our dedicated representatives are at your disposal! Connect with our team at: support@awgcanvas.com

To accelerate your resolution, please consistently embed your Order Number (e.g., 031SHOP-1938) and the Email Address utilized during checkout within your correspondence.